Frequently Asked Questions

To become an NDIS participant, you must apply directly through the National Disability Insurance Agency (NDIA). This involves confirming eligibility and providing supporting medical or allied health evidence.

The process generally includes:

• Checking eligibility through the NDIS
• Submitting an access request with supporting documentation
• Completing planning discussions if approved

While we do not complete NDIS access applications on behalf of participants, your Local Area Coordinator (LAC) or an NDIS Partner in the Community can assist. Further information is also available on the official NDIS website. https://www.ndis.gov.au/

Yes. We support participants who are plan-managed or self-managed. At this time, we do not accept NDIA-managed plans.

We provide NDIS-funded supports across:

• Assistance with Daily Living
• Community Access & Participation
• Capacity Building & Skills Development

All services are tailored to individual goals and delivered in accordance with your NDIS plan.

We provide support across The Greater Brisbane Region, including Moreton Bay, Brisbane City, Logan City, Redland City and Ipswich. Availability may vary depending on location, support type, and staffing. Please contact us to confirm coverage.

To get started, contact our team to discuss your needs and funding. We will confirm suitability, complete onboarding documentation, and work with you (and your Support Coordinator, if applicable) to commence services as smoothly as possible.

Yes. Wherever possible, we involve participants in the selection of their support worker. We aim to match workers based on preferences, goals, availability, and support needs.

Support workers are matched based on skills, experience, personality, availability, and compatibility with your goals and support requirements. We review matches regularly and make changes if needed.

We aim to provide flexible supports that align with your schedule and goals. Service availability depends on staffing and location, and all supports are delivered in line with agreed service agreements.

Yes. Supports can be reviewed and adjusted as your needs, goals, or circumstances change, subject to available funding and agreement updates.

Yes. All support workers are:

• Police checked and reference verified
• Appropriately trained and experienced
• Trained in person-centred support practices
• Regularly supervised and supported by management

We prioritise safety, professionalism, and respectful care.

We focus on clear communication, regular supervision, and proactive scheduling. Where possible, we aim to maintain consistency in support workers and notify participants promptly of any changes.

Support for participants with more complex needs is considered on a case-by-case basis. This ensures we can safely and appropriately meet support requirements within our scope of service.

Our pricing aligns with the current NDIS Pricing Arrangements and Price Limits. Costs depend on the type of support, time of service, and individual support needs. We are transparent about pricing before services commence.

Services are billed in accordance with your service agreement and NDIS guidelines. For plan-managed participants, invoices are sent to your Plan Manager. For self-managed participants, invoices are issued directly to you.

Cancellations are managed in line with your service agreement and NDIS cancellation rules. We encourage as much notice as possible to avoid cancellation charges.

Yes. We work collaboratively with participants, families, carers, and Support Coordinators to ensure supports align with goals, plans, and outcomes.

We welcome feedback and encourage open communication. You can contact our office at any time to discuss feedback, concerns, or suggestions. You can also email feedback@connectingcaresupport.com.au

We take complaints seriously and aim to resolve concerns promptly and fairly. Complaints can be raised directly with us, and participants may also contact the NDIS Quality and Safeguards Commission if required.